Hey everyone, I need some advice. I accidentally subscribed to an app called Insmix, and it auto-charged me ₹2,200 for a monthly subscription. That amount is really important to me, and I need to get a refund. I’m planning to contact their support, but I also wanted to ask if anyone here has dealt with similar situations or has tips on how to push for a refund. Any help or guidance would be really appreciated!
You've got a clear consumer rights case here. Here's what the law says and what you can do, step by step.
Your ₹2,200 is protected under the Consumer Protection Act, 2019
You are a "consumer" under the Consumer Protection Act, 2019 because you purchased a digital service (the Insmix subscription). An unexpected auto-charge without your clear, informed consent qualifies as a "deficiency in service" and potentially an "unfair trade practice" under the Act.
services hired or availed of or agreed to be hired or availed of by him suffer from any deficiency
[Consumer Protection Act, 2019 §2(6)(iii)]
Step 1 — Contact Insmix Support (do this today)
Write to Insmix support in writing (email is best — it creates a paper trail). State clearly:
- The date of the accidental subscription
- The amount charged (₹2,200)
- That you did not intend to subscribe
- That you want a full refund within 15 days
Keep a screenshot or copy of every communication.
Step 2 — Escalate to the National Consumer Helpline (if no response in 7–10 days)
Before going to court, try the National Consumer Helpline (NCH):
- 📞 1800-11-4000 (free, Mon–Sat, 8am–8pm)
- 🌐 consumerhelpline.gov.in
NCH contacts the company on your behalf and has a strong track record of getting refunds resolved quickly — often without any formal filing needed.
Step 3 — File a Formal Consumer Complaint (if NCH doesn't resolve it)
If Insmix still refuses, you can file a complaint at your local District Consumer Disputes Redressal Commission (DCDRC). For ₹2,200, your filing fee is just ₹200.
You can file online at 🌐 edaakhil.nic.in — no lawyer needed.
The process:
- Send a written legal notice to Insmix giving 15 days to comply.
- File on e-Daakhil with the notice, screenshots, bank statement showing the charge, and any correspondence.
- An order is typically due within 90 days of filing.
[Consumer Protection Act, 2019 §35]
Documents to keep ready
- Screenshot of the accidental subscription / charge screen
- Bank statement or UPI transaction showing ₹2,200 debit
- All emails/chats with Insmix support
- Screenshot of the app's subscription/cancellation page
Free legal aid is available at your District Legal Services Authority (DLSA) if you need help drafting the complaint — call NALSA helpline 15100 (free, multilingual) or visit nalsa.gov.in.
JaanoHaq provides general legal information based on publicly available Indian statutes and government portals. It is not legal advice and does not create an advocate–client relationship. Free legal aid is available via your District Legal Services Authority — eligibility under the Legal Services Authorities Act 1987 §12 covers women, children, SC/ST, persons with disabilities, industrial workers, victims of trafficking, and persons below your state's notified income threshold.